WORKAROUNDS IN INFORMATION SYSTEMS RESEARCH: A FIVE-YEAR UPDATE

This paper complements an earlier (2019) literature review on workarounds in information systems research by including research that has influenced or been published in core IS outlets during the last five years (2018–2022). Our study captures research that strengthened, widened, and challenged theoretical insights from the previous review. It also provides additional insights and develops seven themes of theoretical insight. The 31 new papers and our updated analysis are most evident in the three themes: Workarounds and power, Temporality of workarounds, and Managing workarounds. We also found additional studies using the term ‘workaround’ differently to the extent that they have not applied the term to the same empirical phenomena, which questions the validity of some theoretical claims. We also found significantly more studies that used quantitative data-collection methods than the previous review

With Lives on the Line : How Users Respond to a Highly Mandated Information System Implementation - A Longitudinal Study

Some people are forced to use a specific technology in their work. Should they resist, people die. This thesis examines the implementation of a Patient Data Management System for the critical care departments at two Swedish hospitals. The degree of mandate to use a technology varies along a spectrum anchored between none and absolute. This thesis focuses on the context of absolute mandated use, an area unexplored by Information System (IS) research. Use of technology is a well-established indicator of the success of IS implementation. Nonetheless, when IS is required, use is not a suitable indicator of success. Instead, affectual responses, such as attitudes regarding use and satisfaction, are appropriate indicators of success. This thesis recognizes the process nature of implementation and develops a longitudinal four-stage research model to predict the attitude of individual end-users during the implementation of an IS. The model’s first part considers the stage where users do not yet have first-hand experiences of using the system. The following parts of the model relate to different stages of the implementation process and the final part addresses the stage of the implementation process where IS use has become routine. To test the research model, this research used data collected through field surveys. Non-parametric covariance based (CB) structural equation modelling (SEM) analyses revealed that the users’ perceptions of IS use changed over time and kept changing for months. The results further indicate that both the set of variables and the degree of their influence on a users’ perceptions vary during the implementation process. Furthermore, the users’ trust in the adequate functioning of the system is a persistent predictor of the users’ attitudes. In contrast to many reported findings in the literature, users’ resistance to change is not an influential factor at any stage of the implementation process. Finally, the influence of communication through the organisational channels only affects the users’ perceptions before they have first-hand experience with the IS.  This research contributes to the IS literature by uncovering mechanisms of the increasingly ubiquitous although un-investigated phenomenon of highly mandated use. This research reports on causal drivers of users’ attitude towards highly mandated use and how the influence of these drivers develops throughout an implementation process

With Lives on the Line : How Users Respond to a Highly Mandated Information System Implementation - A Longitudinal Study

Some people are forced to use a specific technology in their work. Should they resist, people die. This thesis examines the implementation of a Patient Data Management System for the critical care departments at two Swedish hospitals. The degree of mandate to use a technology varies along a spectrum anchored between none and absolute. This thesis focuses on the context of absolute mandated use, an area unexplored by Information System (IS) research. Use of technology is a well-established indicator of the success of IS implementation. Nonetheless, when IS is required, use is not a suitable indicator of success. Instead, affectual responses, such as attitudes regarding use and satisfaction, are appropriate indicators of success. This thesis recognizes the process nature of implementation and develops a longitudinal four-stage research model to predict the attitude of individual end-users during the implementation of an IS. The model’s first part considers the stage where users do not yet have first-hand experiences of using the system. The following parts of the model relate to different stages of the implementation process and the final part addresses the stage of the implementation process where IS use has become routine. To test the research model, this research used data collected through field surveys. Non-parametric covariance based (CB) structural equation modelling (SEM) analyses revealed that the users’ perceptions of IS use changed over time and kept changing for months. The results further indicate that both the set of variables and the degree of their influence on a users’ perceptions vary during the implementation process. Furthermore, the users’ trust in the adequate functioning of the system is a persistent predictor of the users’ attitudes. In contrast to many reported findings in the literature, users’ resistance to change is not an influential factor at any stage of the implementation process. Finally, the influence of communication through the organisational channels only affects the users’ perceptions before they have first-hand experience with the IS.  This research contributes to the IS literature by uncovering mechanisms of the increasingly ubiquitous although un-investigated phenomenon of highly mandated use. This research reports on causal drivers of users’ attitude towards highly mandated use and how the influence of these drivers develops throughout an implementation process

Internationell benchmarking av e-lärande

Benchmarking är en själv-värderingsmetod som gör det möjligt för organisationer att jämföra sig med andra gällande vissa prestanda- och utförandeaspekter. Syftet är att finna goda exempel, sätt att förbättra nuvarande situation samt förstå i vilket tillstånd den egna organisationen befinner sig i vad gäller dessa aspekter. Benchmarking handlar om förändring för kvalitetsutveckling men också om identifiering och genomförande av utvecklingsområde

MANAGING MANDATED ADOPTION: PRE-DEPLOYMENT ATTITUDES AND BELIEFS IN THE CONTEXT OF CRITICAL CARE

This research develops and tests a theoretical model on the impact of antecedents on technology adoption developing valuable insight into influencing levels of attitudes and expectations prior to deployment of a mandated to use system. Two stages during the pre-deployment phase of a mission-critical, mandated system are studied. Results are reported from a two cross-sections field study of 263 and 185 users (physicians, nurses and nurse affiliates) at Critical Care departments of two hospitals implementing a Patient Data Management System. The results indicate that prior to deployment, Trust is the most important predictor of attitudes and expectations. The proposed model explains a relatively large amount of the variance, (64% and 69%) in attitude and (57% and 47%) in expectations before and after training in system use, respectively